FAQ

Frequently Asked Questions

Welcome to our FAQ page. The following questions will hopefully answer most of your questions.

What are the payment options available?

Currently we support PayPal and Stripe payments. You can use your PayPal account or your credit card (if you do not have a PayPal account) to make your payments securely.   Once you click submit you will be redirected to PayPal.  

If you do not have a PayPal account, you can still make a payment by entering your credit card/debit cards details through PayPal by clicking "Check Out as a Guest" and then enter your credit/debit card details.  Then Hit Pay Now button to complete your transaction.

When will you ship my items?

All items are subject to a handling period before they are dispatched.

  • 99% of orders leave the warehouse within 2-5 days of payment. 
  • We will notify you by email when your items have been shipped.

How many days would it take for the product to reach me?

If the items are shipped domestically, i.e, from our warehouse in United States, then depending on your location, it usually takes anywhere between 3 to 7 business days for the product to reach you.  If the product is shipped from our international warehouses, it could take anywhere from 15 to 30 days for the items to reach you.

Why did I not receive a confirmation email after placing the order?

There's a good chance that our email has ended up in your SPAM folder. We send an email straight after you have ordered with us and then another email once your order has shipped.

I ordered 2 items, why did I only receive one ?

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you! 

Do you provide international shipping?

At the moment, we are shipping to the following countries.

  • United States
  • Canada
  • Australia
  • New Zealand
  • United Kingdom

We planning on shipping to more countries soon.

Do you offer expedited shipping services?

Expedited shipping service is not currently available. We are, however, working on adding the same.

Can I track my shipment?

Yes. If the product is eligible for tracking, we will send you an email with shipment tracking information as your product is shipped. 

The tracking number you provided doesn't work!  Is this a scam?

No we are not a scam. If your order has just shipped, please allow some time for the status of the shipment to correctly display on the respective tracking site. It usually takes 3 to 4 days after the items have been shipped for the tracking information to properly reflect in the system. If you get invalid tracking details, check back again in a couple of days. You can also email us and we will tell you where your order is in its journey to your doorstep. Email us at: support@samemoonasme.com

How do I return something?

If you have any issues with the product, feel free to get in touch with us via our contact form or by writing to us at support@samemoonasme.com.   

How do I contact you for anything?

You can simply visit our Contact Us page to drop us a message or write to us at support@samemoonasme.com.